Frequently Asked Questions
Everything you need to know about your Mondaine experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Do you ship internationally?
Yes, Mondaine ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
Are your materials sustainably sourced?
At Mondaine, we prioritize ethical craftsmanship. We use organic cotton, recycled polyester, and partner with factories that ensure fair labor practices and reduced environmental impact.